At Atali Ganga we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.
Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.
In this policy ‘Atali Ganga’ means Aquaterra Adventures (I) Pvt Ltd. and its affiliated companies, as they may exist from time to time, which include, without limitation, the subsidiaries which carry on business that use the following name: ‘Atali Ganga’. The words ‘we’ and ‘Atali Ganga’ do not include third-party websites.
In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.
It also includes information on guest preferences and usage, when such information is supplied to or recorded by us in the course of transacting business with an individual.
Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.
When making a reservation it is necessary to have information in order to identify you, contact you and to process your booking and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date. No banking information is stored on our servers, they are directly processed by our secure payment gateway provider’s website – Instamojo, RazorPay or HDFC/PayU. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, and the like. We also offer special discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or for children. You may be required to provide personal identification with your date of birth in order to verify this upon check-in.
Your personal information is never shared with any third party organisation or person(s) unless they are involved in delivering the service to you to the extent necessary for them to do so and to process the transaction. We never store any Bank Details you may provide while paying online to confirm your reservation. These details are stored by our Secure Payment Gateway Providers and are encrypted by the latest technologies on their servers.
From time to time, we offer packages or other services that involve third parties. If you are partaking of such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.
We may use the information you provide to send you offers and information about our services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to Atali Ganga which will manage the distribution.
If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to email@example.com, using the subject line “Unsubscribe”, so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.
INFORMATION PROVIDED TO US IN COMMUNICATIONS REGARDING SERVICE DELIVERY SUCH AS REVIEWS ON TRIPADVISOR, FACEBOOK OR GOOGLE
Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.
We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect, such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.
If you do not wish to have data relating to your visits to our websites collected through Google Analytics, you may opt-out by installing the Google Analytics opt-out browser add-on. You may opt-out of Facebook Custom Audiences by visiting Facebook’s opt-out page.
We disclose personal information only in these limited circumstances:
Any such disclosure of a guest’s personal information by Atali Ganga to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.
You are always free to refuse to provide personal information to us.
You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us at firstname.lastname@example.org using ‘Unsubscribe’ as the subject line, and providing us sufficient personal identifiers so we can act effectively on your request.
However, in either case, this may limit our ability to serve you.
If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact us on email@example.com
Our property is an oasis surrounded by Reserved Forest, and it is a thorough privilege to be so close to nature. If you book, come with the purpose of living in the valley of India’s holiest life force, the Ganga, for the call of the barking deer, or the midnight roar of the leopard ; and for that lovely dull ache after a busy day in the great outdoors. 80% of the property is built on a hillside, and you will have to walk a series of steps to reach your cottage. If your group includes infants, small kids and infirm elders, do request for cottages closer to the Cafe´.
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